FAQs

1. What materials are your products made from?

At Wander Crew, we prioritize sustainability. Most of our products are made from organic cotton, recycled polyester, or other eco-friendly materials. Each product page provides specific details on the fabric used.

 

2. How do I know which size to order?

We offer a detailed Size Guide on every product page to help you find the perfect fit. If you’re unsure, feel free to contact our customer support for assistance.

 

3. How long will it take to receive my order?

Orders are typically processed within 1-3 business days. Delivery times depend on your location and the shipping method selected at checkout. Standard shipping generally takes 1-10 business days, while expedited options are also available.

 

4. Do you ship internationally?

Yes, we ship worldwide! Shipping times and costs vary depending on the destination. Customs fees or duties may apply for international orders and are the responsibility of the customer.

 

5. Can I track my order?

Absolutely! Once your order has been shipped, you’ll receive a tracking number via email. You can use it to monitor the progress of your delivery.

 

6. What is your return policy?

We offer a 30-day return policy on most items, provided they are unworn, unwashed, and in original condition with tags attached. Please refer to our Return & Exchange Policy for full details.

 

7. How do I initiate a return or exchange?

To start a return or exchange, contact our customer service at support@wander-crew.com with your order number and reason for return. We’ll guide you through the process.

 

8. Do you offer free returns?

Currently, we do not offer free returns. Customers are responsible for return shipping costs unless the item received was incorrect or defective.

 

9. How can I contact customer service?

You can reach our customer service team via email at support@wander-crew.com. We’re here to help!

 

10. Do you offer gift cards?

Yes, we offer digital gift cards in various denominations. They’re perfect for any occasion and can be purchased directly on our website.

 

11. Can I change or cancel my order?

We aim to process orders quickly, so if you need to change or cancel your order, please contact us within 24 hours of placing it. After that, changes may not be possible if the order has already been processed.

 

12. Are your products ethically made?

Yes! We are committed to ethical production. Our products are manufactured in facilities that uphold fair labor practices and adhere to environmentally responsible standards.